About Us

Why Jutel?

Your Specialist Business Telecoms Service Provider

We bridge the gap between service providers and network operators, being large enough to offer a high quality, bespoke level of account management support, yet small enough to remain agile and responsive to our customers’ business telecom needs.

We understand how difficult working with network operators can be and with extensive industry experience, we have the added advantage of not only knowing what level of service our customers should expect to receive from their suppliers but more importantly how to ensure they get it!

All of our solutions are designed to take the complexity out of business telecoms allowing our clients to concentrate on their business and their customers.

Coming together is a beginning, staying together is progress, and working together is success

Why choose Jutel for your business telecoms?

The management team at Jutel has a proven track record within telecommunications, working at senior levels of industry leading organisations, both within the Corporate and SME sectors.

The benefit of this combined experience is we truly understand what it takes to deliver a corporate level of service to a SME customer, without compromise, covering skill sets such as billing assurance, reporting, service delivery management and proactive account management.

Often, account management is a faceless promise and an organisation of a SME business account size would fall in to the black hole that is a ‘network provider’. We take this issue very seriously and offer dedicated and named account management.

Our account managers are the initial point of contact for all queries and accountable for all transactions and interactions with an account. They are responsible for any porting/migration project, first line support and proactive interaction. Having a single point of contact for each customer ensures we very quickly get to know your business and enables us to offer a truly personalised service tailored to fit.

Where we really stand out is that we will take on the responsibility of reporting on your monthly estate and billing. Whilst the tools are available to access this information and data, we will compile this on your behalf and present every month.

Many companies within the telecommunication industry put the onus on the customer to complete their monthly reporting requirements themselves, as they know many users will not fully utilise the tools available and therefore miss out on many cost saving opportunities.

We will pro-actively monitor trends and expenditure on a monthly basis, ensuring recommendations can be made and action taken, long before a significant overspend occurs on a client’s invoice and without the need for you to complete the analysis yourself.

What are the key benefits of Jutel for your business telecoms?

Service

  • Pro-active tariff management for high data users and high roamers
  • On-site support/presence as and when it is required
  • Out of hours technical support
  • No call centres
  • Phone calls answered by people you know who care about your business and respond swiftly to your needs

Cost Management

  • Automatic barring for specific users which help to manage costs across a large fleet of connections
  • Pro-active alerting and tariff amendments mid-month to assist with changes in call profiles and changing business needs
  • Monthly account reviews – insight and recommendations on how to reduce and keep costs low

Billing

  • Multi-networks on one bill – allowing us to offer all networks which assists users with specific coverage and network requirements whilst retaining simplicity of invoicing
  • Easy to use online billing portal

Tariffing

  • Bespoke rates targeting areas of high cost/usage – i.e. UK to abroad calls

What Defines Us

We Are…

LEADING

Advanced Technology

EXPERIENCED

Guaranteed Excellence

FLEXIBLE

Breaking Down Barriers

PROFESSIONAL

Great Business Practice

PROGESSSIVE

Future Proofing Your Business

VISIONARY

Creating Your Legacy

The Management Team

Who We Are

Terry McKeever

Terry McKeever

Chairman

What does great customer service mean to you?
Always being there to help – day or night.
What is your favourite film/TV show?

Formula 1: Drive to survive.

What is the favourite part of what you do?

Being able to make an impact where others seem to find it impossible to do so.

If you could learn a new skill what would it be?
To speak Spanish.
Aline Schmidt

Aline Schmidt

Customer Support Administrator

What does great customer service mean to you?
Being reliable, problem solving and building relationships with the customer.
What is your favourite film/TV show?

Childhood favourite Matilda

Best book you've ever read?
The Shack.
If you could learn a new skill what would it be?
Learn a new language – Italian / German.
Charlie McKeever

Charlie McKeever

Director

What does great customer service mean to you?
Great customer service is all about being an extension to someone else’s business. Knowing that whatever happens the customer can pick up the phone whenever they need to, to sort any issues or have any questions answered.
Why telecoms?
Telecoms is fundamental to most people’s day-to-day lives and is always emerging with new products and technologies.
What is your favourite film/TV show?

Die Hard 4.0.

What is the favourite part of what you do?

Speaking to people and building customer relationships and rapport.

Harry McKeever

Harry McKeever

Director

What does great customer service mean to you?

Empathy – the key for any customer is to truly understand them.

What is your favourite film/TV show?

Shawshank Redemption

What is the favourite part of what you do?

I love our team ethos.

As a collective, everyone is there to help each other out. I hope that is then reflected in the experience our customers have with us – a “can do” attitude.

If you could learn a new skill what would it be?
How to surf.
Naseem Hersi

Naseem Hersi

Customer Account Manager

What does great customer service mean to you?
Great customer service to me is going that extra mile and putting the clients at the forefront.
What is your favourite film/TV show?

Friends!

Best book you've ever read?
The 7 habits of highly achievable people.
What is the favourite part of what you do?

What I love about what I do is meeting new people from all walks of life.

Networks we work with

Contact Us

Phone

0333 00 69696

Address

Bourne House,
475 Godstone Road,
Whyteleafe,
Surrey,
CR3 0BL.